By using our platform, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before registering an account or participating in any gaming activities.
Eligibility Requirements
To use our platform, you must meet certain eligibility requirements. These include:
Minimum Age Requirements
You must be at least 18 years old to register an account and participate in our services. If you are below the minimum age, please do not attempt to use our platform.
Geographic Restrictions
Our services may not be available in all countries or jurisdictions. We reserve the right to restrict access or participation from certain locations based on applicable laws and regulations. It is your responsibility to ensure that you comply with any relevant restrictions when using our platform.
Account Registration Rules
To register an account, you must provide accurate and complete information about yourself. This includes:
We may request additional verification or documentation to validate your identity and ensure compliance with applicable laws.
One-Account-Per-User Policies
Each user is only permitted to have one account on our platform. We reserve the right to close any duplicate accounts and to take disciplinary action against users who attempt to create multiple accounts.
Identity Verification and KYC
We may require you to provide identification documents or other verification materials to confirm your identity. This helps us ensure that we comply with Know Your Customer (KYC) regulations and to prevent money laundering and other prohibited activities.
Account Accuracy Obligations
You must ensure that all information provided about yourself is accurate, complete, and up-to-date. If you change any of this information, please notify us promptly so that our records may be updated accordingly.
Account Security Responsibilities
It is your responsibility to maintain the confidentiality and security of your account login credentials (including passwords) and to prevent unauthorized access or use of your account.
Login Credentials and Password Protection
When creating a password for your account, you must follow these guidelines:
If you believe someone has accessed your account without permission, please contact our customer support immediately.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict or ban any activity or behaviour on our platform that we consider:
Examples of prohibited activities include (but are not limited to) collusion, card counting, and other cheating mechanisms.
Multi-Accounting and Fraud Prevention
We monitor accounts for suspicious activity or potential fraud. If you have multiple accounts on our platform that suggest one account is being used from another location, we reserve the right to investigate further. We may also freeze or close any account suspected of fraudulent activity without prior notice.
Bonus and Promotion Rules
Bonuses are subject to specific rules and requirements (such as wagering conditions). Please refer to individual promotion details for more information on terms applicable.
Wagering and Gameplay Conditions
Please ensure you have read our Terms before participating in gaming activities. Specific games may have unique features, gameplay mechanics, or restrictions that affect participation.
Bonus Abuse Prevention
We monitor player activity for signs of bonus abuse (including but not limited to multi-account manipulation). We reserve the right to limit access to bonuses or close accounts engaged in abusive behaviour without prior notice.
Responsible Gambling Expectations
Please gamble responsibly. If you have concerns about your gaming activities, please refer to our Responsible Gaming section for tools and resources available to help manage and restrict gameplay.
Self-Exclusion and Account Restrictions
If you require assistance managing account access or restricting usage, please contact our support team who will guide you through the process of setting up a self-exclusion period. This may be temporary or permanent at your request.
We also reserve the right to suspend accounts for:
In these cases, we will notify the affected account owner and inform them how long their account will remain suspended before it is closed permanently.
Game Fairness and RNG Systems
We use certified Random Number Generators (RNGs) to ensure fair gaming. Our games are subject to periodic audits by third-party testing organisations for fairness and Return-to-Player compliance.
Technical Interruptions or Voided Gameplay
In the event of technical problems, you may be unable to participate in certain activities. In such cases:
Suspension or Closure of Accounts
We may close an account without prior notice if we find evidence of non-compliance with our Terms. If you are dissatisfied with this decision, please contact our support team who will guide you through appealing such a decision.
In case of unexpected technical issues affecting your gaming experience:
Please note that when an account is closed due to non-compliance with our Terms and Conditions (including but not limited to identity verification failures), any funds held within will be released in accordance with applicable laws.
